Serving the Jackson MS Metro Area

Frequently Asked Questions

Frequently Asked Questions

We accept all major credit cards, cash, and checks. For commercial clients, we also offer invoicing with payment terms. If you have any specific payment requirements, feel free to discuss them with our service team.

Yes. We stand by the quality of our work and offer a 100% satisfaction guarantee. If you’re not completely happy with the results, let us know, and we’ll make it right—Learn more about our guarantee.

Absolutely. We carry comprehensive insurance and all necessary licenses to operate in our service areas. This ensures both our customers and our technicians are protected.

We kindly ask for at least 24 hours’ notice if you need to reschedule or cancel an appointment. This allows us to accommodate other customers who may need service. Please contact our office as soon as possible if your plans change.

We appreciate it if you can remove smaller items and clear away personal or fragile belongings. Our technicians can help move light furniture if needed. However, we do ask that you arrange for the moving of heavy, bulky items—like pianos or large cabinets—prior to our arrival or discuss special arrangements with us in advance.

calling with a question

Got a question for us?

Our cleaning and restoration experts love answering your questions. Feel free to reach out.

Arm yourself with solid floor and surface care tips and resources.

Visit our Caring For It section to download our care guides, read helpful articles, access our stain treatment app, and more.